Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible, your candle must be unused, unburned and in its original packaging.

To start a return, email us at hello@pureessencecandles.shop with your order number and the item you would like to return. We will send you a prepaid return label, so there is no cost to send it back, and there is no restocking fee.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email us as soon as possible with your order number and a photo, and we will sort it out with a replacement or a refund.

Exchanges

The quickest way to swap a scent or size is to return the original for a refund and place a new order.

Refunds

Once your return is received and checked, we will email you to confirm. Approved refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.